Q: Where is your factory? How can I visit?
A: Our factory is located in Quanzhou, Fujian. We will be more than happy to pick you up from either the airport or the train station for a factory tour.
Q: How do you control product quality and after- sales service?
A: Strict quality control is applied to every stage of production. Each machine undergoes vigorous testing before shipment. All our machines offer a one-year warranty. Beyond that, we provide lifetime technical support and maintenance service.
Q: What's your payment term?
A: 30% deposit by T/T to kickstart production, with the balance to be paid against shipping documents or by sight L/C.
Q: Can you design new products for us?
A: With a strong R&D team, we are able to provide a high level of customization. Tell us what you need, and we will deliver!
Q: What is the delivery time for your shoemaking machines?
A: It usually takes about 20 days.
Q: How can I trust you to deliver the right machine as I ordered?
A: Easy! We are not interested in a one-off deal. We want to do more business with you in the future. And providing good customer service is the key to building long-term customer relationships.